Interviewer (Mr. Verma): Hello Rahul! Are you ready for the interview?

Rahul: Yes Sir, I am ready, but I am a bit concerned about questions related to client handling and retention.

Interviewer: Don’t worry. First, tell me what skills are essential for a good Account Manager?

Rahul: Sir, for an Account Manager, client relationship management, communication skills, problem-solving, and understanding of sales strategy are the most important.

Interviewer: Very good! Suppose one of your clients is unhappy with an issue. How would you handle it?

Rahul: First, I would carefully listen to the client’s problem and understand their concerns. Then, I would immediately work on a solution and assure them that their issue is being prioritized.

Interviewer: Great! If a client starts shifting towards another company, what would you do to retain them?

Rahul: I would first try to understand why they are leaving our service. Then, I would explain our value proposition, offer some additional benefits, and propose customization based on their suggestions.

Interviewer: Excellent! Now tell me, what strategy would you use to attract new clients?

Rahul: I would conduct market research to target potential clients, implement networking and referral strategies, and highlight the unique selling points of our service.

Interviewer: Very good, Rahul! You have prepared well. Just stay confident in your interview.

Rahul: Thank you, Sir! You have helped me a lot.